Integration detail
Appetier + GrabFood integration
GrabFood runs inside the wider Grab app across Southeast Asia, not as a standalone service. Its orders stay in Grab's own tools.
What works
With your access: GrabFood orders are taken and managed in Grab's own tools, in the GrabMerchant app, under your Grab agreement. GrabFood serves Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam.
On our own: Appetier runs your direct ordering site, with its fee on direct orders only. GrabFood orders stay in Grab's own tools, under your Grab commission plan.
What it does
Runs your direct ordering site, with one fee on direct orders only. GrabFood orders are taken and managed in GrabMerchant, as they are today.
Who it's for
Southeast Asian restaurants running GrabFood who want to grow orders on their own site.
Where GrabFood orders stay
GrabFood orders are taken in the GrabMerchant app. Your Grab agreement covers the commission and payouts.
GrabFood lives inside the Grab app
GrabFood isn't a separate app. Guests order it from the same Grab app they use for rides and payments, in Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam. The guest pays Grab, and Grab's riders deliver the order.
GrabMerchant is where you work
GrabFood orders show up in the GrabMerchant app, which runs on iOS 12 or Android 10 and newer. Merchants confirm, prepare, and track each order there, and edit the GrabFood menu and item availability there too. Your Grab agreement, commission, and payouts stay as Grab set them.
What Appetier does on its own
Appetier gives you a storefront where guests order from you directly. Its fee counts only orders through Appetier, online or in your store. Appetier never touches a GrabFood order.
Setup steps
Where it fits in Appetier
Your own ordering runs beside your marketplaces, which stay in their own tools.
See online ordering- Confirm your restaurant is in a market GrabFood serves
- Keep taking GrabFood orders in the GrabMerchant app
- Set up your Appetier storefront for direct orders
- Share your direct ordering link with regulars
Common questions
Does Appetier receive GrabFood orders?
Do we still need a GrabFood tablet?
Does Appetier charge anything on GrabFood orders?
Launch first, then connect it
Your storefront goes live in minutes from your logo and a photo of your menu. Add this connection whenever you're ready.