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Marketplace orders

A delivery aggregator for restaurants: one queue, printed in your POS

DoorDash, Uber Eats, and Grubhub orders land beside your direct ones and print in your POS as tickets. Appetier adds no commission or markup to them.

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Works withand any system that gives you API access

A tablet for each marketplace crowds the counter

The marketplaces bring the orders. Handling them on separate screens is where they get missed.

  • Each marketplace has its own screen and its own alert sound.
  • Someone re-keys marketplace tickets into the POS mid-rush.
  • An 86 has to be repeated on every tablet.
  • Prep times get set in each app and fall out of step.
  • Reporting means an export per marketplace and a spreadsheet.

Your kitchen works one ticket flow, whatever the source

Appetier takes over the jobs that used to need a tablet each.

01

Orders print in your POS

Marketplace tickets enter your POS with items and modifiers already mapped. Nobody re-keys them.

02

One sold-out flag

Mark an item sold out once, and it comes off every connected marketplace.

03

Prep times set once

Quote times in one place instead of once per app.

04

Orders slow down when the kitchen backs up

When tickets pile up, Appetier promises new orders a little later, then pauses the marketplaces for a short while. It starts once it has learned your prep times, and you set how long it may pause in a day.

05

Orders filtered by source

Direct, app, and marketplace orders sit in one list. Filter by source when you need to.

06

Fees beside each order

Revenue and volume by channel in one report. Upload a marketplace payout file, and its fees sit next to the orders they came from.

07

A price for each marketplace

Set your menu price for each marketplace, and Sous suggests small increases for the hours and items that are busiest there. Nothing changes until you say yes, and your own site and app prices never move.

Connections that alert you instead of failing quietly

Sous watches each marketplace connection after setup.

01

Menu mismatches get flagged

When a marketplace item stops matching your menu, Appetier tells you which one.

02

A dropped connection raises an alert

Your team gets an alert when a marketplace connection drops, so a quiet screen doesn't pass for a slow night.

A test order on each marketplace proves the mapping

Most of the care goes into matching items and modifiers.

01

Connect each marketplace

Authorize the DoorDash, Uber Eats, and Grubhub accounts you already sell on.

02

Map items and modifiers

Match each marketplace's menu to yours. Most mapping mistakes get caught here.

03

Run test orders

Send one through each marketplace and check the ticket that prints.

04

Retire the extra tablets

Once tickets print correctly, the marketplace screens can go.

Marketplaces for new guests, your own site for regulars

01

One menu feeds every marketplace

Change a price or a dish in your POS, and each marketplace menu follows.

See POS sync

02

A direct way for regulars to reorder

Regulars reorder on your own site at 5%, capped at $199 a month per location.

See online ordering

03

App orders join the same ticket stream

Orders from your branded app reach the kitchen the same way marketplace tickets do.

See branded apps

Start with your own storefront, then connect the marketplaces

The test drive builds your direct storefront from your own site, with no marketplace connected. After you start free, connect DoorDash, Uber Eats, or Grubhub. A test order on each proves the ticket prints.

A guest orders a Double Royale on a brioche bun with fries on a phone, picks a Royal Burger store, pays, and sees the order confirmed
  1. Open the burger
  2. Pick the bun
  3. Add the fries
  4. Add it to the order
  5. Pick the store
  6. Go to checkout
  7. Place the order
  8. See it confirmed

Your POS and DoorDash, connected

Marketplace tickets print in your POS, next to your web orders. The integrations page lists every marketplace we connect.

See integrations
  • Square
  • Shopify
  • Toast
  • Clover
  • Revel
  • Micros
  • DoorDash

Marketplace order FAQs

Questions about connecting marketplaces and what it costs.

Do we have to leave the marketplaces?
No. They bring you new guests and handle delivery you may not want to run. Appetier makes them easier to run beside your direct orders.
Do our marketplace agreements change?
They stay as they are. Appetier connects to the accounts you already hold.
Which platforms are supported?
DoorDash, Uber Eats, and Grubhub with their sister apps, Rappi and iFood in Latin America, and Deliveroo, Just Eat, and GrabFood abroad. You connect each app with your own account. An app that hasn't approved the connection yet stays on its own tablet until it does.
Can we set a different price on each marketplace?
Yes, inside limits you set: nothing changes until you say yes, and a marketplace price is never set below the one on your own site. Once a location has about two months of marketplace orders, Sous suggests small increases for its busiest hours, categories, and items. It follows each marketplace's published pricing terms, and it turns a rule off if orders drop after it starts.
What happens to marketplace orders when the kitchen falls behind?
Appetier first promises new orders a little later on DoorDash, Uber Eats, and Grubhub. If tickets keep piling up, it pauses them for a short while and turns them back on when the kitchen catches up. It needs your kitchen to mark orders ready, and it tells you afterward what it did and why.
Does this need new hardware?
No. Marketplace tickets print through your current POS, with no extra printer or screen.
Does Appetier charge a fee on marketplace orders?
No. Appetier takes no commission and adds no markup on marketplace orders. The 5% fee applies to direct orders only, up to the monthly cap.

Running both channels

More on running marketplace and direct ordering side by side.

01

Cost per order worksheet

What each order costs on each channel, and how to run both.

See the worksheet

Keep every marketplace, and lose the extra screens

Marketplace orders carry no Appetier commission or markup, so connecting them costs nothing extra.

Start freeTake a test drive