Contact
Book a restaurant demo or contact the Appetier team
Tell us what you run and what you want to fix. A person reads every message.
What happens after you send it
- Your message goes to the Appetier team's inbox
- A person replies to the email address you entered
- Sending a message doesn't sign you up for anything
- Owners already on Appetier can also write to support@appetier.com
Before you write
Do we need a demo before we sign up?
No. You can start free and go live in minutes from your website, or from your logo and a photo of your menu. To look first, take the test drive: start with your website or just a name. An email at your restaurant's own domain needs no card. Any other address saves a card first, and saving it charges nothing. You can share the preview with anyone. Demos are for groups looking at Enterprise.
What should we put in the message?
Your restaurant's name, how many locations you run, your POS, and the marketplaces you take orders from. With those, the reply can answer your setup and not the general case.
Can we see how our current site does before we talk?
Yes. The free website audit checks where your order button goes, how fast the site loads on a phone, and what Google shows. It takes about a minute and reports scores.
Is there a charge to talk or to try it?
No. A month under $500 in direct sales costs nothing. Busier months pay a flat fee that tops out at $199 a location, with no cut of any order.
Do you work with franchises and restaurant groups?
Yes. Every location runs on one menu and one look, and each keeps its own hours. Enterprise is $399 a month per location, with a 30-day trial.
What comes back after I send a message?
An email with a ticket number and none of your message text. Quote the number if you write again. This form is for questions, so if something is broken right now, start at the help desk.
Why is the subject already filled in?
Some links on the site open this form with the subject set for you. You only write the message. Open the contact page on its own and the subject is yours to type.
Something is broken right now. Where do I go?
Start at the help desk at appetier.com/support. Pick a topic (Orders, Menu and prices, POS sync, Account and billing, or Sous) and the answer shows on the page. If it doesn't help, "I still need help" opens a ticket with that topic attached. Owners can also sign in to the console. Tickets from there carry your restaurant's details, and orders-down tickets reach the person on call.