Terms of Service

Account responsibilities

• Provide accurate and complete business information during onboarding
• Keep login credentials secure and notify us of any suspected unauthorized access
• Comply with all applicable laws, regulations, and card network rules

Use of services

• Use Appetier solely in connection with lawful restaurant operations
• Do not misuse, attempt to reverse engineer, or interfere with the services
• Do not attempt to access data or systems without authorization

Beta and early access

Features and brands marked beta, preview, or early access are provided to test and evaluate. They may change, break, or never be released, and we may end access to them at any time. Beta access is free unless we tell you otherwise in writing, and nothing about it promises a future price or feature.

Your content and data

• You own your menu, photos, logo, prices, guest lists, and other content you give us
• You give Appetier a license to host, display, copy, and process that content only to run and improve the services for you
• You promise you have the right to give us that content and that it does not infringe anyone's rights or break the law
• We keep your data as described in our Privacy Policy, and we delete it when you ask and the law allows

Appetier's property and feedback

• Appetier and its licensors own the services, software, and brand, and these terms transfer no ownership to you
• You may not copy, resell, modify, reverse engineer, or build a competing product from the services
• If you give us ideas or suggestions, we may use them without owing you anything, and without naming you

Confidentiality

Non-public information about unreleased features, pricing, and how the services work is confidential. Use it only to evaluate and run your restaurant on Appetier, and share it only with staff and advisers who need it and are bound to keep it private. This does not cover information that is already public, that you already knew, or that the law makes you disclose. It lasts for 3 years after these terms end.

Fees and payment

Fees follow your plan and the Payment terms and Fee disclosure tabs. You are responsible for taxes, payment processor fees, and any chargebacks on your orders. Paid plans renew for the same period unless either side gives 30 days notice before the term ends. We may change fees at renewal with 30 days notice by email. Report a billing error within 60 days of the statement it first appears on. Overdue amounts carry a 1.5% monthly charge, or the legal maximum if lower, and may lead to suspension.

No warranty

The services are provided "as is" and "as available." To the fullest extent the law allows, Appetier disclaims all warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free service. You carry the risk of using the services, including beta features, and you are responsible for your menu, allergen, pricing, and tax information being correct.

Limit of liability

To the fullest extent the law allows, Appetier and its licensors are not liable for lost profits, lost sales, lost data, business interruption, or any indirect, incidental, special, or consequential damages. Our total liability for all claims is limited to the fees you paid us in the 12 months before the claim, or $100 if you paid nothing. These limits do not apply to bodily injury or to liability the law does not let us limit.

Indemnity

You will defend and pay for claims, losses, and costs brought by a third party because of your content, your menu and allergen information, your breach of these terms, or your violation of law, including claims from guests about the food you prepare and serve.

Suspension and ending

• You may stop using Appetier at any time, and paid plans end under their billing terms
• We may suspend or end access if you break these terms, put guests or the platform at risk, or fail to pay
• On ending, your license to use the services stops, we may return or delete your content, and the sections on ownership, confidentiality, no warranty, liability, and indemnity continue

Credentials and equipment

You are responsible for the devices and connections you use to reach Appetier, for keeping your passwords and admin accounts secure, and for everything done through your account, whether or not you knew about it. We may refuse or cancel a username or password we consider inappropriate.

Usage data

We may collect and analyze data about how the services are used and perform, including data derived from your content. We use it to run, protect, and improve Appetier, and we share it only in aggregate or de-identified form that does not name you or your guests. This does not change who owns your content.

Laws and exports

Use the services only within our published policies and applicable law, including export and sanctions rules. You may not export or allow export of the services in violation of United States or other applicable law.

Whole agreement

These terms, your order or plan, and any policies they reference are the whole agreement and replace earlier discussions. Terms on a purchase order or similar form do not apply, even if signed. You may not transfer your account or rights without our written consent. We may transfer ours, for example in a sale of the company. If a clause is unenforceable, the rest stays in force. Changes to a signed agreement need both parties in writing.

Support and availability

Restaurant operators can reach us any hour through the support chat in the Appetier console, on Discord, or at support@appetier.com. Our AI support agent answers first and routes your question, and it connects you to a live person on our on-call team when it needs one. We use commercially reasonable efforts to keep the services available and to respond quickly. Maintenance, third-party outages (such as payment, POS, or delivery partners), and events outside our control can interrupt service, and we are not liable for them beyond the limits in these terms.

Governing law and changes

• Delaware law governs these terms, and disputes go to the state or federal courts in Delaware
• We may update these terms and will post the new date here. Continuing to use Appetier after an update means you accept it
• Questions go to support@appetier.com