Legal
Refund Policy
How refunds and order issues are handled for Appetier-powered restaurants.
Restaurant-led refunds
Restaurants manage refunds, cancellations, and adjustments for the orders they fulfill.
- Refund eligibility, timing, and amounts are determined by each restaurant
- Guests should contact the restaurant directly to request a refund or dispute an order
- Appetier does not decide whether a refund is approved or denied
When to contact support
Contact Appetier support if you experience technical issues with the ordering or payment process.
- You experienced duplicate charges or a clear technical error at checkout
- You cannot access your order history or receipts
- You believe there is an error in how the platform processed your payment
For technical assistance, visit appetier.com/contact or email support@appetier.com.
