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Refund Policy

How refunds and order issues are handled for Appetier-powered restaurants.

Restaurant-led refunds

Restaurants manage refunds, cancellations, and adjustments for the orders they fulfill.

  • Refund eligibility, timing, and amounts are determined by each restaurant
  • Guests should contact the restaurant directly to request a refund or dispute an order
  • Appetier does not decide whether a refund is approved or denied

When to contact support

Contact Appetier support if you experience technical issues with the ordering or payment process.

  • You experienced duplicate charges or a clear technical error at checkout
  • You cannot access your order history or receipts
  • You believe there is an error in how the platform processed your payment

For technical assistance, visit appetier.com/contact or email support@appetier.com.