Online ordering not working? Start here

Why is online ordering not working?

Open your ordering page on a phone. If it says you're closed, check that location's hours and whether orders are paused, since both are set per location in the console. If the menu loads but checkout fails, check your card processor's connection in the console.

Orders aren't reaching my kitchen

Look in the console's order queue first. If the orders are there but nothing prints, your POS connection has probably dropped, so check it in the console. Sous watches each connection and alerts your team when one goes down. Guests keep ordering from the last menu your POS sent.

DoorDash or Uber Eats orders are missing

Marketplace orders land in the same queue as direct orders and print in your POS. Is one marketplace quiet? Check that your store is open in that marketplace, then check its connection in the console.

How do I change a price?

Ask Sous in the console for the new price, or edit the item yourself, then publish. Guests see it within about a minute. A location with its own price keeps it.

See POS sync

How do I mark a dish sold out?

Tell Sous in the console that a dish is out. It marks it sold out in your POS once an owner or admin approves with one tap. Sold-out items update on your storefront without publishing.

My menu change isn't showing

Publish first. A published change reaches guests within about a minute, and your site, apps, POS, marketplaces, and listings all get it. Yelp is the slow one and can take up to two weeks.

Which POS systems work with Appetier?

Square, Shopify POS, Toast, Clover, Revel, and Micros connect, and prices, hours, and sold-out items update on their own. Connecting a POS is optional. You can run your menu from the console without one.

See POS sync

A change in my POS didn't come through

Most POS systems sync menus, prices, and orders both ways, and a few sync one way only. The console tells you which when you connect. If a change still hasn't arrived after a few minutes, check the POS connection in the console.

I can't sign in to the console

Sign in at the console with Google or with your email. We send a secure link, so there's no password to reset. Use the same email you signed up with, and check your spam folder for the link.

Sign in

When am I charged?

Growth charges nothing up front. Saving your card moves no money. After the month closes, you get a statement and one charge. Direct orders pay 5% until the fee reaches $199 a month per location.

See pricing

Can I keep my own card processor?

Yes. Checkout runs on your processor, one per brand, and your rates stay as they are. Guests type their card into the processor's own form, so card numbers never reach Appetier.

What can Sous do for me?

In the console, Sous answers questions from your own records and fills in forms for you to save. On its own, it writes menu descriptions, keeps your Google listing current, and answers reviews. You set how much it does without asking.

See Sous

How do I stop Sous from changing things?

Have Sous check with you before each change, or pause it anytime from the console. Nothing Sous fills in saves until you tap Save or say yes, and Undo puts it back.

Sous read my menu photo wrong

You see every item Sous pulled off the photo before anything goes live. Fix it in the console, then publish. A messy photo means more corrections, not a wrong menu in front of guests.