Payment Terms

Appetier Pay

These terms apply to a brand that takes cards with Appetier Pay. A brand on another processor pays that processor's rates and follows its terms.

• Online and card on file payments cost 2.9% + 30¢. A card tapped, dipped, or swiped on one of our readers costs 2.6% + 15¢, and a card staff type in costs 3.5% + 15¢
• An international card adds what it costs to process
• A standard payout is free and runs when your balance reaches $50, and at least every seven days. An instant payout is optional and costs 1.5%
• There is no monthly fee for payments or the POS. If a month's card fees do not cover what processing costs us, we charge the difference as one line on your statement, taken from your next payout
• A dispute costs $30, charged at cost and returned to you when it is returned to us. You are responsible for the disputed amount if you lose, and we may hold it or delay payouts while a dispute is open
• When an order is refunded, the fee on it is not returned
• If a payout, a statement line, or a fee cannot be covered from your balance, we debit the difference from your bank account
• We may hold a reserve on a brand when its risk calls for one, and we tell you before we do
• A card payment must come from a hosted payment form. If your payment compliance form lapses, the monthly fee our payment partner charges for it passes to you at cost
• In person, Appetier Pay takes cards only on a reader bought from us
• Cards turn on after you accept our terms and our payment partner's terms, and you can see the current rates in the console before you accept

Billing and settlement

• Payments are processed through approved third-party payment processors selected by the restaurant
• Payout timing, fees, and settlement schedules may vary by payment provider
• Restaurants are responsible for configuring and maintaining their payment accounts

Disputes and chargebacks

Chargebacks and disputes are handled by the restaurant’s payment processor and the issuing bank. Appetier does not make chargeback decisions.

• Restaurants are responsible for responding to chargebacks and providing supporting documentation
• Guests should contact the restaurant or their card issuer to initiate or inquire about disputes

PCI compliance

• Appetier is PCI compliant under SAQ A by using secure hosted payment fields online and card readers in person, both provided by PCI DSS Level 1 certified payment partners. Appetier's payment forms store no card data
• Raw card data (such as full card numbers, CVV, and full magnetic stripe data) never touches Appetier servers
• All cardholder data is transmitted directly from the guest’s browser or device to the payment processor using encrypted connections
• Appetier stores only non-sensitive payment tokens and references needed to support future charges, refunds, and receipts
• This architecture maintains strong payment security while minimizing PCI compliance scope for restaurants using Appetier